Shipping policy

COOK SHANNON DEANNE
Thank you for shopping with COOK SHANNON DEANNE. Specializing in daily luggage, casual handbags, travel bags and general bag accessories, we strive to provide standardized order handling and premium protective packaging services. Our core goal is to ensure all bag products are delivered accurately, intact, and in perfect functional condition to every customer within the stipulated shipping cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our internal processing workflow covers order information verification, product appearance and structure inspection, accessory checking, and professional shockproof packaging tailored for luggage and bag products to prevent abrasion, extrusion and structural damage during long-distance transportation.
During peak shopping seasons, large-scale promotional activities and holiday order surges, our daily order volume will increase sharply, which may lead to extended standard processing cycles. We will send official email notifications to all customers promptly once significant order delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all individual orders are automatically calculated and clearly presented on the checkout page before payment completion. The final shipping cost is determined by the package volume, gross weight, shipping method and final delivery destination of your luggage and bag products.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only and do not serve as guaranteed delivery deadlines. Actual delivery schedules may fluctuate due to third-party carrier operational delays, customs clearance review procedures, extreme weather conditions, regional logistical capacity limitations and statutory public holidays beyond our independent control.

3. Shipment Confirmation and Order Tracking

After your order completes all packaging procedures and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email from our system. This email contains exclusive parcel tracking codes, official carrier information and dedicated inquiry channels for you to monitor your order logistics status in real time.
Tracking details typically become available within 24-48 hours after shipment. This short waiting period is caused by the unified data synchronization mechanism of logistics providers, and real-time transit updates will be automatically displayed once the system data is fully updated.

4. Incorrect Address Disclaimer

Customers are solely responsible for carefully verifying and confirming the accuracy, completeness and validity of the shipping address, postal code and recipient contact information during the checkout process. Correct recipient information is a prerequisite for successful parcel delivery.
COOK SHANNON DEANNE shall not undertake any liability for misdelivery, delivery failure or parcel loss resulting from incorrect, incomplete or invalid address information submitted by customers. If parcels are returned to our warehouse due to address errors, customers will be responsible for all additional reshipping fees for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your parcel is confirmed lost or untraceable during transit, please submit a support request to our customer service team within 7 days of the expected delivery date with your valid order number. We will launch a formal logistics investigation with the carrier to track and resolve the loss issue efficiently.
Damaged Items:
If your luggage or bag products arrive with surface scratches, fabric damage, broken hardware accessories, deformed structure or torn packaging upon receipt, please contact our support team within 48 hours of delivery. You are required to provide clear original photos of the damaged products and complete outer packaging. Our professional after-sales team will conduct a comprehensive review and provide targeted solutions as soon as possible.

6. Bag Care and Usage Notice

All luggage and bag products are designed for daily use, outdoor activities and travel scenarios. Customers should use, clean, maintain and store the products in accordance with the official care guidelines attached to each item. COOK SHANNON DEANNE assumes no responsibility for product damage, deformation, accessory loss or functional failure caused by improper cleaning, overloading, rough handling, unauthorized modification or artificial misuse of the products.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may levy import duties, clearance taxes and other official import fees in accordance with local trade and tariff regulations. All customs-related additional charges are borne exclusively by the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, feedback or after-sales inquiries regarding this Shipping Policy, order processing status, logistics tracking and delivery exceptions, please feel free to contact us:
Company Name: COOK SHANNON DEANNE
Phone number: +1 334-821-5448
Email: contact@coretronix.shop
Physical address: 1259 W 37th Ct, Riviera Beach, FL 33404, United States